FAQ

Yes, we always look forward to speaking with our customers. Please call  Monday thru Friday 9am - 4pm UTC. Alternatively you can email to lily@xlentpac.com.

Our bags are made in our own factory in Qingdao city in China.

There is a heat sealing layer inside of the bag, you need to heat seal it by heat sealing machine.

Currently we only do gravure screen printing on pouches.

Check out our guide for the bag style we offer. If you want talk to someone, our customer service representatives are available to help.

Check out our guide for the bag material we offer. If you want talk to someone, our customer service representatives are available to help.

Yes, we can add zipper on the pouch, moreover we can also add valve, tin-tie, spout…Check out our guide for the bag features.

Yes, bag printing can be customized, you can provide design or contact with us to get help.

Yes, our pouches are food safety material and comply with FDA, LFGB, REACH, ROHS standards.

Yes, we can provide recyclable or compostable bags. You can also talk with experts to know more details

Yes, spot glossy finishing can make bags more attractive and advanced which can be a good choice.

Gravure screen printing.

Check out free templates we offered or you can contact with us to get customized size templates.

Your file should be set to CMYK, it stands for Cyan, Magenta, Yellow, Black. These are the ink colors that will be combined when printing your logos and graphics on the pouch. RGB which standards for Red, Green, Blue is applicable to on-screen display.

Yes, we can print spot colors on pouches.

By using CMYK with spot colors, there isn't any limits of colors, but we recommend to use less than 10 colors.

We recommend Adobe Illustrator.

Our designer can help to design freely if you decide to order.

If you still need some time to make decision, we can recommend you other designers.

Minimum order quantities vary depending on the bag style, material, and features. 

Generally bags MOQ is 10,000 pcs.

Our payment term is 30% deposit to confirm the order and 70% balance payment after bulk inspection passed.

Contact with us to get quotation from sales team.

Large order quantity means lower cost, higher efficiency and less material loss, so the price will be lower. 

Please contact us to get wholesale price.

Yes, we need to start a small production to produce a customized sample in your design. It'll need sample cost with print plate cost. Please contact us to know in details.

Sample lead time 15 days.

We offer free samples! You just need to pay shipping cost.

Bulk production lead time is 20 to 30 days according with order quantity.

Yes, we accept bulk inspection.

Yes, we can arrange door to door shipping to your address and proceed with everything including custom clearance and tax.

Yes, please let us know if you need this, we'll remove cost in this part from quotation.

Yes, please advise your agents information and we’ll contact with them before shipment.

Just tell us your address, our cooperated freight forwarders can help to check shipping cost.

Packaging bags are low value and heavy goods, so recommend to use sea shipment.